![]() On the other hand, your internal employees may be losing up to two weeks of work time per year to technology and computer issues. Improving the “customer journey” has proven to increase revenue up to 15% while also boosting customer satisfaction by around 20%. ![]() There are two main kinds of service desk software: those intended to help your employees and those intended to help your customers.ĭepending on your needs, you may find yourself drawn to tools that address one, the other, or both types. Product teams, development studios, ecommerce companies, and many other types of teams are adopting ticketing systems that streamline the way they handle customer service and IT support. ![]() As our workplaces become more interconnected, help desk software is more useful than ever across a wide range of applications. ![]()
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